KYC Policy
Last updated August 22, 2026
When we ask a customer to verify their identity, what we ask for, and what happens next.
Proxies are useful to legitimate businesses and to people with worse intentions. FLEETPROXY ENTERPRISE - FZCO runs identity checks so the second group finds this a difficult place to buy. This page explains when we ask, what we ask for, and what we do with it.
1. We do not verify every account
Most customers never hear from us about this. Blanket verification would slow down honest buyers without stopping determined ones, so checks are triggered by specific signals rather than applied to everyone. If you are asked, it is because one of the situations in the next section applies to your account.
2. What triggers a check
We may ask you to verify your identity when:
- We receive an abuse report or a complaint about traffic coming from your account, and we need to know who is behind it before deciding what to do.
- A payment carries risk signals, such as a chargeback, a failed or mismatched payment, or payment details that do not match the account they were used on.
- Signup details look automated or inconsistent, for example a disposable email domain or details that do not hold together.
We may also verify where a law, a court order, or a sanctions obligation requires it.
3. What we ask for
A government-issued photo identity document: a passport, national identity card or driving licence. We ask for the minimum that answers the question in front of us, and we do not ask for financial documents as part of this process.
4. Who processes it
Identity documents are handled by Sumsub, a specialist identity verification provider. Your document is submitted to Sumsub and processed under their terms and privacy policy. We receive the outcome of the check and the information needed to act on it. Handling documents this way means the sensitive part of the process sits with a company built for it rather than with us.
What we hold as a result, and for how long, is covered in our Privacy Policy.
5. If verification is not completed
Where a check has been requested and is not completed, we may suspend the account or decline to continue providing service. Where a check is completed and the outcome does not resolve the concern that raised it, the same applies. Suspension for this reason does not by itself create a right to a refund of service already used.
If you believe a request or a decision was made in error, tell us. We would rather review a case than lose a legitimate customer to an automated signal.
6. Reporting abuse
If traffic from our network is causing you a problem, send the details to support@fleetproxy.io. Include timestamps, the IP addresses involved and what you observed, since that is what lets us identify the account. Our Acceptable Use Policy sets out what is not allowed and how we enforce it.
7. Changes to this policy
We update this page when our verification process changes. The date at the top tells you when it last did.
Been asked to verify, and not sure why?
Ask us and we will tell you what triggered the request and exactly what we need. If you think it was raised in error, say so and we will look again.
